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The ARC did not arrive on my Kindle

In some cases, readers have reported not receiving an ARC on their kindle that they requested from Booksprout. If you find yourself in this position, here are some steps you can take.

1. Wait

Usually an ARC will appear instantly on your Kindle, but sometimes it can take a little bit of time to arrive if our servers or Amazon's servers are busy. If it's been more than 30 minutes you can proceed to one of the next options.

2. Forward the ARC files to your kindle manually

Every time you use Booksprout's send to kindle feature, we also send a duplicate email that contains the ARC files to your account's email address. Simply use your email's forwarding feature to forward that email to your @kindle.com email address and the files will load onto your kindle.

Note: This assumes that you're registered as an approved sender for your kindle. In most cases, you will be already.

3. Try again

Another option is to try sending it to your kindle again. Head back to the ARC on Booksprout and follow these instructions on how to download it again.


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  1. Chris Leippi

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Comments

  1. [email protected]

    I have done everything it says to do. I have, even, triple-checked that I had allowed Booksprout to come onto my Kindle and whether I put it in correctly. I have also triple-checked that I had given my correct Kindle address. Everything is correct. When I first joined Booksprout, I had no trouble downloading books. However the last few times, I have had to download it from my email. It is frustrating because the first times I did not check and did not realize  I didn't receive it. Now, I have to wait, as I am doing now, to see if it is on. So far, it is not there.

  2. [email protected]

    I have done everything that I am supposed to do and still cant download ARC to my Kindle. This is just so aggravating to me as I have gotten ARC's from other places on by Kindle.

  3. [email protected]

    I've resent, Kindle does not receive. I've forwarded to my Kindle from my tablet, Amazon says there is no attachment. I'm out of ideas, please help