Start a conversation

The ARC did not arrive on my Kindle

In some cases, readers have reported not receiving an ARC on their kindle that they requested from Booksprout. If you find yourself in this position, here are some steps you can take.

1. Wait

Usually an ARC will appear instantly on your Kindle, but sometimes it can take a little bit of time to arrive if our servers or Amazon's servers are busy. If it's been more than 30 minutes you can proceed to one of the next options.

2. Forward the ARC files to your kindle manually

Every time you use Booksprout's send to kindle feature, we also send a duplicate email that contains the ARC files to your account's email address. Simply use your email's forwarding feature to forward that email to your @kindle.com email address and the files will load onto your kindle.

Note: This assumes that you're registered as an approved sender for your kindle. In most cases, you will be already.

3. Try again

Another option is to try sending it to your kindle again. Head back to the ARC on Booksprout and follow these instructions on how to download it again.


Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Chris Leippi

  2. Posted

Comments